Refund and Returns Policy
Refund and Returns Policy
Alexander & Olson LLC, AKA Category 5 Sweets and Treats
Effective Date: 03/06/2024
To Our Valued Customers,
Thank you for choosing Category 5 Candy & Sweets for your freeze dried candy and treats. We take pride in providing high-quality products and excellent customer service.
Please take a moment to review our no refund and no returns policy, specifically designed to address concerns related to our food products.
1. No Refund & No Return Policy: Nature of Food Products: Due to the nature of our freeze dried candy and treats, we regret to inform you that we do not offer refunds or returns on purchases.
2. Quality Assurance: We are committed to delivering products that meet our stringent quality standards. However, if you encounter any issues with your order, please contact us within 5 days of receiving your purchase.
3. Contact Us for Resolution: In the event of any concerns or problems with your order, please reach out to our customer service team within the specified timeframe above. You can contact us via email at contactus@cat5sweets.com or by phone at 863-535-6060.
4. Providing Feedback: When contacting us, please include your order number, a detailed description of the issue, and any relevant photographs. This information will help us understand the problem better and expedite the resolution process.
5. Resolution Options: Our customer service team will work diligently to address your concerns. Possible resolutions may include a replacement of the affected items, store credit, or another appropriate solution determined on a case-by-case basis.
Important Notes:
- Resolution requests outside the specified 5-day window will not be considered.
- Please ensure that the product is stored and handled according to our guidelines to maintain product quality.
- By making a purchase from Category 5 Candy & Sweets, you acknowledge and agree to abide by this no refund & no return policy.